Why can’t I connect my Android phone and my heart rate sensor to the BODY BIKE App

This guide is for Android devices only. Note that not all Android devices will experience the issue described.

If you’re using BODY BIKE app version 2.2.7 or newer and cannot see any SMART+ bikes or your heart rate sensor when trying to connect, this issue may be due to changes in Android’s location permissions. This change can affect how the BODY BIKE app and Bluetooth interact.

Important: BODY BIKE does not track or store your location.

Troubleshooting Steps:

Step 1: Check App Permissions

1. Close the BODY BIKE app completely (ensure it’s not running in the background).
2. Ensure Bluetooth is turned ON.
3. Go to your phone’s Settings.
4. Select Apps.
5. Choose BODY BIKE App.
6. Tap Permissions.
7. Make sure Location is turned ON.
8. Reopen the BODY BIKE app and try connecting again.
   • If prompted with “Allow BODY BIKE to access this device’s location?”, press ALLOW.

Step 2: Verify Location Settings

1. Close the BODY BIKE app completely.
2. Go to Settings.
3. Select Connections.
4. Choose Location.
5. Ensure Location is turned ON.
6. Reopen the BODY BIKE app and try connecting again.

Step 3: Restart Connections

1. Close the BODY BIKE app completely.
2. Turn OFF Bluetooth, Wi-Fi, Mobile Data, and Location (GPS).
3. Turn them all back ON.
4. Reopen the BODY BIKE app and try connecting again.

Step 4: Adjust Location Method

1. Close the BODY BIKE app completely.
2. Go to Settings.
3. Select Connections.
4. Choose Location.
5. Ensure Location is turned ON.
6. Tap Location method.
7. Set it to High accuracy.
8. Reopen the BODY BIKE app and try connecting again.

If the issue persists, please contact us at info@body-bike.com.